Refund & Cancellation Policy

This Refund & Cancellation Policy governs all purchases made on MasterGuide, a venture of SUMAN TRILLION TECH LLP.
By enrolling in any course, program, or service offered by MasterGuide, you agree to the terms outlined below.

1. About MasterGuide

MasterGuide provides educational courses, learning programs, digital content, mentorship, and related services through its online and offline platforms.

Entity: SUMAN TRILLION TECH LLP
Registered Address:
PLOT NO-252, ROAD NO-72,
PRASHASHAN NAGAR, JUBILEE HILLS,
Shaikpet, Hyderabad, Telangana, India – 500033

2. Cancellation Policy

2.1 Cancellation Before Course Start Date

• Users are eligible to initiate cancellation before the official course start date.

• Cancellation requests must be submitted through official communication channels (email, platform support, or dashboard, as applicable).

• Once the course has commenced, cancellation requests will not be eligible for a refund, except where mandated by law.

3. Refund Policy

3.1 Refund Eligibility

A refund is applicable only if:

• The cancellation request is raised before the course start date

• The request is submitted in accordance with MasterGuide’s official cancellation process

3.2 Refund Processing Timeline

• Eligible refunds will be processed within 15 working days from the date of receipt of the cancellation request.

• The refunded amount will be credited back to the original mode of payment used during enrollment.

• Any payment gateway or bank processing charges, if applicable, may be deducted.

3.3 Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Cancellation request raised after the course start date

• Partial course completion or non-attendance

• Access to course content already provided

• Change of mind after course commencement

• Violation of MasterGuide’s Terms & Conditions

4. Course Modifications & Rescheduling

• MasterGuide reserves the right to reschedule course start dates, modify content, or change instructors when necessary.

• In case of significant schedule changes initiated by MasterGuide, users may be offered:

  • An alternative batch, or

  • A refund, at MasterGuide’s discretion

5. How to Request Cancellation or Refund

Users must submit a request with:

• Registered name

• Course name

• Registered email / phone number

• Payment reference or transaction ID

• Reason for cancellation (optional)

Requests can be sent through:

• Official support email (as mentioned on the website), or

• Platform support system (if available)

6. Refund Disputes

• If a user does not receive a refund within the stated timeline, they may contact MasterGuide support with proof of request submission.

• All decisions made by MasterGuide regarding refunds shall be final and binding, subject to applicable laws.

7. Legal Compliance

• This policy complies with applicable Indian consumer protection and digital commerce regulations.

• MasterGuide reserves the right to update this policy at any time without prior notice.

• Changes will be effective immediately upon being published on the website.

8. Governing Law & Jurisdiction

• This policy shall be governed by the laws of India.

• Any disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.

Final Statement

By enrolling in any MasterGuide program, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.